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Webinar: Refrain and Initiate: A Toolbox for Working with Stressed and/or Aggressive Clients Struggling with Mental Illness
Tuesday, September 21, 2021, 12:00 PM - 1:30 PM EDT
Category: Events

Twenty-five percent of all individuals worldwide experience some form of Mental Illness. Despite this staggering statistic few people are equipped with the knowledge or the communication strategies to be able to effectively engage with these individuals. Because of this, interactions frequently escalate to unhealthy negative levels. This can be especially true for “Helping Professionals” who are daily faced with helping clients who most likely are suffering from some type of Mental Illness or Toxic Stress. Not only do these professionals find themselves in negative interactions with stressed, aggressive clients and/or Mentally Ill clients, they also frequently report a lack of confidence in knowing how to talk to clients about their symptoms. This combination can lead to a vicious circle for our essential front line ‘Helping Professionals” as well as for the stressed, aggressive clients and/or Mentally Ill clients - inevitably leading to increased stress and anxiety for both parties.

This training is designed to assist “Helping Professionals” feel more confident talking to clients about their symptoms. In additional, it provides participants with strategies on how to verbally de-escalate negative interactions with stressed, aggressive clients and/or Mentally Ill clients while also giving them strategies to proactively eliminate such negative interactions in the future. Refrain and Initiate is a training that does just that – teaches how to “refrain” from engaging in negative interactions while also teaching how to “initiate” better and more positive interactions. Participants will exit this training with a new-found confidence regarding how to talk about Mental Illness with clients, how to verbally de-escalate negative interactions with clients, and most importantly how to proactively eliminate stressful interactions with clients.

In this course you will learn:

  • The importance of talking to clients about their mental health needs.
  • Acceptable ways to talk to clients about their mental health needs.
  • Ways to verbally de-escalate aggressive clients.
  • Tactics to use to avoid future negative interactions – including Interaction Plans.
More information  and Register  Free to MCA Member Agency Staff and $25 Donation for nonmembers