Community Action Alger-Marquette Job Posting: Housing Services Director

General Summary: Under the general supervision of the Executive Director, develops, organizes and monitors program operations, services, activities and staff. Essential Job Functions: An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. 

Community Action Alger-Marquette Job Posting: Housing Services Director

Supervised by: Executive Director Supervises: Directly or indirectly supervises housing services staff at CAAM's Cornerstone location General Summary: Under the general supervision of the Executive Director, develops, organizes and monitors program operations, services, activities and staff. Essential Job Functions: An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

1. Assists the Housing Policy Advisory Committee and other housing boards to develop program mission and goals in accordance with community needs. Regularly meets with the Policy Advisory Committee and assists in long-range program planning.
2. Develops, recommends and implements administrative policies and procedures to ensure efficient operations. Monitors, researches, and interprets government statutes, regulations, and guidance memorandums; establishes procedures that ensure compliance with government guidelines and requirements.
3. Plans, directs and administers a complete array of housing services including homeless service programs, residential rehabilitation and weatherization.
4. Researches and develops the program budget and works with financial administrator(s) and the Executive Director to ensure the proper administration of the budget. Prepares status reports on the program's financial status and plans for future needs.
5. Acts as liaison to funding sources and related agencies. Researches and pursues opportunities to maintain funding stability or enhance program funding.
6. Compiles and analyzes data, information and records related to program activities. Prepares and presents regular status reports and develops other special reports as requested.
7. Represents Community Action's Housing Services component at various meetings and conferences. Presents the agency's position on a variety of issues related to housing and general operations and prepares marketing materials as requested. Coordinates the agency's Housing programs and operations with other agencies as needed.
8. Promotes public relations by serving on special committees or boards and participating in civic and professional organizations as appropriate. Responds to public inquiries and investigates complaints regarding Housing Services.
9. Represents Community Action's Housing Services component. Promotes the agency in general and advocates housing programs in particular.
10. Keeps abreast of new administrative techniques, current issues, and important Housing Services Director 2 legislative developments. Attends conferences, workshops, and seminars as appropriate.
11. Recommends personnel actions including hiring, promotion, or termination. Trains, assigns work, evaluates performance, and otherwise supervises housing component staff. Develops and coordinates in-service training for staff.
12. Completes special projects and performs other duties as assigned. 

For the complete job description please see this PDF.

Front Line Training for CAA Intake Staff

MCA has scheduled two FREE one-day trainings with a customer service focus for agency front line and intake staff, May 7 at Treetops Resort in Gaylord and May 8 at the Dearborn DoubleTree Hotel.

Front Line Training for CAA Intake Staff

MCA has scheduled two FREE one-day trainings with a customer service focus for agency front line and intake staff, May 7 at Treetops Resort in Gaylord and May 8 at the Dearborn DoubleTree Hotel. The training will be conducted by one of our favorite presenters, Jordana Shakoor of Posi-Power Concepts. Also, MCA’s IT director, Keith Schafer and Jeremy Biddle of the BCAEO will close out the day with training on data gathering and reporting to improve client outcomes.

The training will take place from 9:00 a.m. to 4:00 p.m. on both days.

Attendees will learn strategies for:

• Empathy and positive problem solving
• How to overcome obstacles for staff and clients working to promote self-sufficiency
• How to work with people who are from different backgrounds and diffuse difficult situations
• Working with people in poverty and crisis to get better outcomes
• How to help your organization meets its goal through excellent customer service
• Strategies to make your organization an even better place to work!

Keith and Jeremy will close out the day by addressing the following important FACSPro-related topics:

• Completing your Client Action Plans
• Understanding Shared Definitions
• Effective Client Follow Up
• Reporting Outcomes Effectively
• Basic Data Analysis—How to Ask Questions of the Data
• How to See Your Personal Results with Clients

Lunch and coffee breaks will be provided at both locations.

To register for the training please click here

Hotel Information:

Treetops Resort is located at 3962 Wilkinson Road, Gaylord MI 49735. Overnight rooms can be reserved by calling 855-261-8764. The resort is offering a room rate of $75 for a Lodge Queen Room and $90 Lodge Queen Deluxe. Please tell the reservations clerk you are with the Michigan Community Action group to ensure getting our group rate.

The DoubleTree Hotel—Dearborn is located 5801 Southfield Expressway, Detroit MI 48228. We will announce housing details for the May 8 session in Dearborn later, but we understand the hotel offers the state rate of $75/night.