Front Line Training for CAA Intake Staff

MCA has scheduled two FREE one-day trainings with a customer service focus for agency front line and intake staff, May 7 at Treetops Resort in Gaylord and May 8 at the Dearborn DoubleTree Hotel.

Front Line Training for CAA Intake Staff

MCA has scheduled two FREE one-day trainings with a customer service focus for agency front line and intake staff, May 7 at Treetops Resort in Gaylord and May 8 at the Dearborn DoubleTree Hotel. The training will be conducted by one of our favorite presenters, Jordana Shakoor of Posi-Power Concepts. Also, MCA’s IT director, Keith Schafer and Jeremy Biddle of the BCAEO will close out the day with training on data gathering and reporting to improve client outcomes.

The training will take place from 9:00 a.m. to 4:00 p.m. on both days.

Attendees will learn strategies for:

• Empathy and positive problem solving
• How to overcome obstacles for staff and clients working to promote self-sufficiency
• How to work with people who are from different backgrounds and diffuse difficult situations
• Working with people in poverty and crisis to get better outcomes
• How to help your organization meets its goal through excellent customer service
• Strategies to make your organization an even better place to work!

Keith and Jeremy will close out the day by addressing the following important FACSPro-related topics:

• Completing your Client Action Plans
• Understanding Shared Definitions
• Effective Client Follow Up
• Reporting Outcomes Effectively
• Basic Data Analysis—How to Ask Questions of the Data
• How to See Your Personal Results with Clients

Lunch and coffee breaks will be provided at both locations.

To register for the training please click here

Hotel Information:

Treetops Resort is located at 3962 Wilkinson Road, Gaylord MI 49735. Overnight rooms can be reserved by calling 855-261-8764. The resort is offering a room rate of $75 for a Lodge Queen Room and $90 Lodge Queen Deluxe. Please tell the reservations clerk you are with the Michigan Community Action group to ensure getting our group rate.

The DoubleTree Hotel—Dearborn is located 5801 Southfield Expressway, Detroit MI 48228. We will announce housing details for the May 8 session in Dearborn later, but we understand the hotel offers the state rate of $85/night.